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When a Customers Asks For Your Manager, Here's What You Say (Video)

How to make customers feel valued with Escalation Management?

The Definitive Guide to Escalation Management

Call Escalations: What is it and useful tips on how to improve it

Mastering Customer Service Escalation: Tips for 2024

Customer Service De-escalation Training For Customer Service Employees
De-Escalation Techniques: 19 Best Ways to De-Escalate [Top Tips + Data]

The Ultimate Guide to Design a Customer Support Escalation Matrix